MQperfumes Refund Policy
At MQperfumes, we strive to ensure your satisfaction with every purchase. However, refunds are only offered under specific conditions. Please review our policy below:
1. Eligibility for Refunds
Refunds are granted only if:
– The product received is damaged upon delivery.
– The customer provides a clear, unedited video of the unboxing as proof of damage.
Important: The video must start before the package is opened and clearly show the damage and all packaging.
2. Non-Refundable Items
Refunds will not be provided for:
– Products without an unboxing video as proof.
– Used, opened, or undamaged items.
– Requests made after **48 hours** of delivery.
3. Refund Process
To request a refund:
- Record a video while unboxing the product upon delivery.
- Contact us at Perfumesmq01@gmail.com /+919967771597 within 48 hours of delivery.
- Submit your order details and the unboxing video as evidence.
- Our team will review the video and provide a resolution.
4. Refund Timeline
Once your claim is approved, refunds will be processed within 7 business days and issued to the original payment method.
5. Contact Us
For assistance, please reach out to us:
– Email: Perfumesmq01@gmail.com
– Phone: +919967771597